PERSONAL INFORMATION We May Collect

"Personal Information" is any data that relates to or describes you as a specific individual, such as:

• Name
• Postal / ZIP code & address(es)
• Telephone/Mobile number
• Email address
• Credit and debit card numbers and related information
• Social media account ID
• Passport number
• Visa number
• Any other details you give us when you contact us or book a trip with us (such as your dietary restrictions, different preferences, etc.), as well as details regarding your reservations (including your points of departure and destinations)

You declare that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy if you send any Personal Information pertaining to other individuals to us or to our service providers in connection with the Services.

How We May Collect Personal Information:

Personal information may be gathered by us and our third-party service providers in a number of ways, including:

• Through the Services: Through the Services, such as when you make a reservation or sign up for a promotion, we may gather Personal Information about you.
• Offline: When you speak with customer service or visit our office, for example, we may gather Personal Information from you offline.
• From Other Sources: To the extent authorized by applicable law, we may get your Personal Information from additional sources, such as public databases, joint marketing partners, social media platforms (including from users with whom you are friends or otherwise connected), and other third parties.
  Or,
  You might book a trip on behalf of someone else or book a trip for another person, in which case you will provide Takeoffbd.com access to that person's personal data. We would like to remind you, nonetheless, that it is your duty to make sure that the person or people whose personal information you have submitted are aware of your actions and have given their consent to your sharing of their information with Takeoffbd.com for these purposes.

How Does Takeoff Travels Use Your Personal Information?

Takeoff Travels will generally collect and use your personal information for the following business and commercial purposes:

1. To fulfill a contract, or take steps linked to a contract: The use of your information may be necessary to perform the contract that you have with us, including:
   1. Providing services to you:Your personal information will be used to complete and manage your online reservation. Additionally, we will offer you similar goods and services via partners, affiliates, and third parties.
   2. Fulfilling obligations:Managing insurance payments and claims made in accordance with applicable policies, processing commissions paid to partners, making claims for losses brought on by service partners, or recouping payments, etc.
2. For business purposes. In particular:
   1. Account management:You can register for a Takeoffbd.com account, and we'll use the details you give us to administer your account and give you useful services. Your account can be used for a variety of tasks, including managing reservations, modifying personal preferences, adding often-traveled passenger data, looking up past reservations, assessing orders, managing payments, etc.
   2. Responding to your inquiries and requests:We provide customer service in multiple languages to offer help when you need it.
   3. Marketing activities:If you have a Takeoffbd.com account, we may also use your personal data for marketing initiatives, such as sending you updates and engaging in promotional activities for travel-related goods and services that you might find interesting. You might also have signed up to receive electronic direct marketing materials about our goods and services, as well as other goods and services offered by our partners and affiliates. By contacting us, selecting the unsubscribe link at the bottom of any such communications, or changing the notification preferences in your user profile on the takeoffbd.com website or app, you can choose not to receive any non-essential emails, including marketing emails.
   4. Contacting you:Answering your inquiries, taking care of your requests, and sending you notifications pertaining to bookings (such as those informing you when a booking has been successfully submitted or reminding you to finish pending bookings, etc.). Additionally, we might ask for your comments on our services or send you surveys.
   5. Market research:We will sometimes invite you to participate in market research to better understand your interest in our products, services, and websites.
   6. Improving service security and reliability:We may use your personal information for risk analysis and security purposes, as well as to detect and stop fraud and other unlawful activity. If you use our program, any time it hangs or crashes, it will send us information about the error.
      This gives us the opportunity to look into the mistake and enhance the app's stability for further updates.
   7. Data analysis:We may analyze your personal data to better understand your location, preferences, and demographic information or combine it with data from other sources (including third parties) in order to create new products, enhance existing ones, or develop marketing strategies.
   8. Daily operations:Booking administration, client verification, technical support, network upkeep, troubleshooting, internal administrative matters, internal rules and regulations, and creating internal reports are just a few examples.
   9. Monitoring:
      • We monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law.
      • Your phone conversations with our customer service staff, both answering our calls and calling us, may also be recorded. We may rely on these recordings to monitor the quality of our customer service; check the accuracy of the information you provide to prevent fraud or serve the purpose of internal staff training.
      • We monitor your use of our website or app, to help us refine and improve the way our website or app works.
   10. Reviews and feedbacks:
       • On our websites, mobile apps, social media accounts, and social media apps, as well as on the websites of linked accommodations and business partners, we post customer reviews on the relevant lodging information page. This is to let other travelers know how well-made the travel gear you used, the place you chose, or the other services you utilized were.
       • In order to sort and prioritize guest evaluations, we will also combine your opinion with that of other customers. Unless you have included this information in your public profile, we may use the information in your reviews or in any destination-related information you give to us in an anonymous manner. This is done to assist tourists like you in choosing the ideal location and lodging.
   11. Payment verification:If you use a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number, and card number you submit in order to prevent fraud.
   12. Investigations and complaints management:In order to look into any concerns you or others may have regarding our website, our products, or our services, we use the information you supply. As required, we also utilize data for compliance, regulatory, investigative, and legal claims (including disclosing such information in conjunction with legal proceedings or litigation).
3. For purposes which are required by law:
   Legal purposes: In some instances, we may need to use your information to handle and resolve legal disputes, regulatory investigations and compliance, respond to requests by government or law enforcement authorities conducting an investigation or enforce the Terms and Conditions in connection with any Services provided by takeoffbd.com as reasonably expected.

How Does Takeoff Travels Share Your Information?

In order to successfully deliver services to you, we may share your booking information, account information, device information, and location information with affiliated businesses within our corporate family and third parties, such as the partners listed below. We work with the following categories of partners:

• Providers:
  Hotels, airlines, travel agencies, managers of beautiful areas, event planners, and other service providers that can accommodate your booking requirements are just a few examples. When necessary, these suppliers may get in touch with you to offer you travel-related goods or services. Personal information provided to these providers, which is not under takeoffbd.com's control, is governed by their respective privacy policies and security procedures. Because of this, we advise you to carefully read the privacy statements of every travel company whose goods you buy via takeoffbd.com.
• Third-party vendors:
  We may collaborate with outside vendors that have contracts with us to carry out tasks for us, such as processing credit cards, conducting business analytics, providing customer care, marketing, distributing surveys or sweepstakes, and preventing fraud. We might also provide third-party suppliers permission to gather data on our behalf, such as the data required to run our website's functions or enable the delivery of interest-based online advertising. Third-party suppliers are only permitted to access and gather data as necessary to carry out their tasks; they are not allowed to distribute or use the data in any other way.
• Financial institutions and third-party payment agencies:
  We will share the information that is related to your booking, request for a refund, or insurance purchase with the appropriate financial institutions or third-party payment agencies. Additionally, as we believe it is necessary for fraud detection and prevention, we will share other information (such as your email address, phone number, and IP address) with the appropriate financial institutions.
• Business partners:
  Who we might collaborate with to sell goods or services, or whose goods or services might be made available on our websites or apps. When a third party is involved in a good or service you've ordered, you can tell because their name will appear, either by itself or in conjunction with ours. We may provide our partners access to information about you, including your personal information if you decide to use these optional products or services. Please be aware that we have no control over these third-party business partners' privacy practices.
• Affiliated companies within our corporate family:
  In order to provide you with the requested service and details on other travel-related goods and services, we may share your personal information with our affiliated businesses. Similar and no less strict security safeguards for your personal information are provided by all divisions of our business than those described in this Privacy Statement.

In order to comply with legal requirements, to safeguard our or your interests in legal proceedings, or in the event of a merger or acquisition, we might disclose personal information about you.

Subject to your right to opt out of such transactions, we might sell your personal information to third parties in order to share it. We don't sell any information about people who are under the age of 16 in our personal information transactions. We may have sold internet identifiers to advertising service providers in the last year to enable us to tailor the advertisements we show you. To opt out of these sales, please Goto Link

What are Your Rights?

This section is for Bangladeshi residents.

If you wish to delete your Takeoffbd.com account information, you may call our customer support Goto Link noted on takeoffbd.com’s official website, and follow the instructions to be put through to a customer service specialist who will help you delete your account information after completing a verification process. After the deletion, we will no longer collect, use, or share any personal information related to this account.
You can request that we delete your personal information if you no longer want us to use your information to provide services to you.

In addition, you can request:

• the types of personal data that were gathered about you during the last 12 months prior to your request;
• the types of sources used to collect the aforementioned personal data;
• the commercial or corporate goals for gathering that personal data;
• which kind of third parties do we share that personal information with;
• a copy of the particular personal data items gathered;
• a list of the personal information we disclosed for business reasons, broken down by recipient kind and personal information type, along with the categories of personal information each recipient type had access to in the last 12 months.

The rights mentioned above might not always be applicable. We might not be able to completely erase all of your personal information, for instance, if you ask us to remove information that we are legally obligated to maintain or that we must keep for other compelling reasons. In this case, we will let you know about the applicable exceptions.

To address any privacy or security questions or concerns, or to make any of these requests, please contact us with details about your request at [email protected];
or
We will respond to your above requests without undue delay. Takeoffbd.com shall take reasonable steps to verify customer identity before taking further action on your request:

• Where you have a Takeoffbd.com account, we will ask you to:
  1. Log out of your account and log back in within 24 hours.
  2. Where you have placed an order, provide us with 2 pieces of information about your recent order(s) (i.e. departure date or city, check-in date or hotel name, guest name).
  3. Provide a scanned copy of your passport or government-issued ID.
  If you have an associated account (for example, you have logged in to takeoffbd.com via a social media account), we will also ask you to log in and update the “name” section of your personal profile to a unique verification code that we will provide to you.
• Where you do not have a takeoffbd.com account, we will ask you to:
  1. Provide us with 2 pieces of information about your recent order(s) (i.e. departure date or city, check-in date or hotel name, guest name).
  2. Provide a scanned copy of your passport or government-issued ID.
     Where an authorized agent requests your behalf, we will ask for proof of their authority, such as a copy of their power of attorney.
  takeoffbd.com will not discriminate against you for exercising any of your rights under this section.

How Can You Lodge a Complaint?

We are committed to investigating and resolving complaints about our collection or use of your personal information. To make a complaint, contact us at [email protected].

Clearly provide the following information to help us address the issue effectively:

• he precise data privacy complaint (please be as specific as you can, including the country, how you understand the data privacy violation, and the relief you are seeking);
• Your entire name and contact number;
• Any prior communications regarding this particular data privacy issue.

How Does Takeoff Travels Use Children's Personal Information?

Anyone under the age of 13 is not allowed to use this service. Children under 13 are not knowingly subject to our collection of personal information. We will quickly remove any personal information that a kid under the age of 13 may have given us from our systems if we become aware of it. Please contact us immediately if you're a parent or guardian and discover that your child has given us personal information so we can remove it from our servers.

Important Notice to All Non-Bangladeshi Residents

Asia or other parts of the world are where our servers are situated. Please be informed that any information you send to us, including personal information, will be transmitted from your country of residence if you are located outside of Bangladesh.

Sensitive Information

We ask that you refrain from sending us or disclosing any sensitive Personal Information (such as CIB numbers, details about racial or ethnic origin, political opinions, religious or other beliefs, physical or mental health, biometrics or genetic traits, criminal history, etc.) via the Services or in any other way.

Security

We aim to secure Personal Information within our organization by employing reasonable organizational, technical, and administrative safeguards. Unfortunately, there is no way to guarantee that a data transit or storage system is completely safe. Please immediately tell us in line with the "Contacting Us" section below if you have cause to believe that your interaction with us is no longer safe (for instance, if you think the security of your account has been compromised).

Updates To This Privacy Policy

We reserve the right to modify this Privacy Policy and any of its components. The last time this privacy policy was updated is indicated by the "Effective Date" at the top of this page. Any modifications will take effect as soon as we publish the revised Privacy Policy on the relevant Websites, Apps, and Services. You have agreed to the updated Privacy Policy if you continue to use the Websites, Apps, or Services after these changes.