TERMS & CONDITIONS
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. These terms and conditions apply to all bookings you make over the phone, by email or online bookings made via our website. These terms and conditions govern our relationship with you once we accept a booking from you.
PROVISIONS OF THESE TERMS AND CONDITIONS
These Terms supersede any prior Takeoff Terms and Conditions relating to the use of the Site that were displayed on this Site before. Unless specifically provided, they do not supersede the Additional Terms for carriage, awards, or attractions provided elsewhere in this Site.
BOOKING ON BEHALF OF OTHER
If you make a booking on behalf of other participants, you are the designated contact person for every participant included in that booking. This means that you are responsible for making all payments due in connection with your tour booking and notifying Takeoff or your authorized agent of any changes or cancellations. You are responsible for obtaining all required consents and for verifying that any information you provide on behalf of another participant is complete and accurate to Takeoff.
PAYMENT ACCEPTANCE
We accept credit cards and debit cards issued in Bangladesh and several other countries. We also accept Cash in the Office, various mobile banking and Online Bank Transfers etc. methods as well. Prior to your form of payment being processed and accepted successfully, if there is a change in the price of airfare or any other change, you may be notified of this change and only upon such notification do you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged. Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.
DATE CHANGE AND REFUND
Airline tickets have specific rules regarding date changes and cancellations. We follow the airline's date change cancellation policies. To change your booking date or cancel your ticket, travelers are advised to confirm Takeoff prior to the travel date. Otherwise, the no-show charge might be applicable depending on the airline's rules. To date change or cancel the ticket, travelers need to call +88 02222274598 or email [email protected] . After your confirmation refund will be initiated. For Domestic flights, the refund will be processed (If applicable) within 3 to 7 working days depending on your bank. For International Flight, it may take 2 to 3 weeks to process the refund and reflect in your account depending on the airline and your bank. For Hotel and Package Tour, the refund amount (If a refund is applicable) may be reflected in your account within 3 to 7 working days depending on your bank. Cancellation fee may apply depending on the property and the time of cancellation For any kind of date change fee, visa fee, convenience fee and service charge are non-refundable. In case of national emergency/ political unrest/ natural disaster etc., a standard refund policy may not be applicable.
MODIFICATIONS OF TERMS OF USE
Takeoff has the right to change the terms, conditions and notices under which the Takeoff website is offered, including but not limited to the charges associated with the use of the Takeoff website. We request you to regularly review these terms and conditions.
CONTACT INFORMATION
If you have any questions or concerns about these Terms or if you need further assistance with respect to access to or use of the Site or the services offered by Takeoff, you may contact our Customer Service department at [email protected] or call +88 02222274598.
